I tried to login to My fit Bit App but was informed my password wads incorrect even tho...

GetHuman-churtong's Problem With the App issue with Fitbit from October 2019

Help with my Fitbit issue
Top Tip from another customer
If you are having technical difficulties with your Instagram app please make sure the app is up to date. You can also try to restart your phone or computer. If all else fails, delete the app, then re-download it and sign in.
The issue in GetHuman-churtong's own words
I tried to login to My fit Bit App but was informed my password wads incorrect even though I did not change it. I then asked several times for a password reset and was told an email was sent but nothing has arrived. NB - not sent to my Spam. Just recently I tried to get in another way and inadvertently set up another device using the same email address.*To fix - please delete the device I set up in October ****.**And once this is done, please send me a password reset for the device I set up in December last year. ( I may have reset this device again after December.**If this is too difficult, just delete all my accounts and I will start all over. I love my fit Bit it but am missing out on most of the features because of these issues.**Many thanks*Peter O'Flaherty

GetHuman-churtong did not yet indicate what Fitbit should do to make this right.

How GetHuman-churtong fixed the problem
My problem is i had my device set up on my Rablet as well as my phone so i managed to delete the one causing the problem and it will be permanently deleted in * days. I will then uninstall from my tablet and set up on my phone and apparently it will be ok. I actually approached Fitbit direct in the end but really had i been more Savvy i should have worjed it out myself. Over and Out. Thank you
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Fitbit

Problem With the App issue
Reported by GetHuman-churtong
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman-churtong shared how to fix
Seen by 20 customers so far
Similar issue to 9658 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account

Timeline

GetHuman-churtong started working on this issue
Oct 28th, 2019 5:31am
GetHuman-churtong indicated the issue is not fixed yet.
Oct 30th, 2019 10:11am
GetHuman-churtong indicated the issue is not fixed yet.
Oct 30th, 2019 10:29am
GetHuman-churtong indicated the issue is not fixed yet.
Oct 30th, 2019 10:30am
GetHuman-churtong indicated the issue is not fixed yet.
Oct 30th, 2019 10:31am
GetHuman-churtong confirmed the issue is fixed. Hooray!
Oct 31st, 2019 7:16am

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