I purchased a new Fitbit * charge last December from Fitbit directly. I did not activa...

GetHuman-smpma's Warranty Claim issue with Fitbit from October 2019

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The issue in GetHuman-smpma's own words
I purchased a new Fitbit * charge last December from Fitbit directly. I did not activate the Fitbit * until April of this year and a month ago it stopped working. I spoke to a representative and was given information on sending my Charge * back. I brought the package to the Post Office on **** and I still do not have it back. I confirmed with Fitbit that it arrived on ***** (not sure why it took so long) and that I would receive a new one in * business days. I still have not received this. In all my years as a member (almost *) I have never experienced such a major problem with a Fitbit under warranty. I have purchased many fitbits for myself and countless fitbits for others as well as promoting the benefits to many. It is almost * month and I have not heard or received a new Charge *. Please advise as to this situation.

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Fitbit

Warranty Claim issue
Reported by GetHuman-smpma
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 9518 others
0 customers following this

Timeline

GetHuman-smpma started working on this issue
Oct 21st, 2019 1:36pm
GetHuman-smpma indicated the issue is not fixed yet.
Oct 25th, 2019 12:14am

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