The fitbit team was very helpful. My only complaint is the time you have to wait. As long as your fitbit is within the * year warranty, I would contact them. If it not, they will give you a discount on a new one which is comprable to what stores have it for now.

GetHuman3367052's customer service issue with Fitbit from August 2019

Help with my Fitbit issue
The issue in GetHuman3367052's own words
have it reset. Once before when they updated everything, it went down. I called them and they were able to reset from their home office. Not this time though. Something else went wrong. ... My Fitbit versa HRM is stuck on **. I've turned it off, then back on and even when off, it stays on ** *Any suggests before I talk with fitbit
they need to make something that is more durable. I also think they need to work on having something on the back so when a person puts lotion*oil on their body it won't affect the longevity of the fitbit
this is my *th fitbit in * years. Most of the time they replaced it because it was under warranty. The longest I had one operating fully was the Charge. It lasted about * years before going bad
Did try a You Tube fix. It just took off the ** and left it blank
How GetHuman3367052 fixed the problem
I h.ad them reset it. I had to wait ** minutes. It did not resolve the issue so since it is under warranty, they are sending me a replacement
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Fitbit

fit bit versa
Customer service issue
Reported by GetHuman3367052
Aug 4th, 2019 - 3 years ago
Fixed
GetHuman3367052 shared how to fix
Seen by 22 customers so far
Similar issue to 7429 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account

Timeline

GetHuman3367052 started working on this issue
Aug 4th, 2019 4:27pm
GetHuman3367052 indicated the issue is not fixed yet.
Aug 7th, 2019 12:25am
GetHuman3367052 confirmed the issue is fixed. Hooray!
Aug 9th, 2019 8:36pm