The Fitbit Ionic is my *nd fitbit in * years. The *st quit working within a year and I...

GetHuman-bkiger's Device Support issue with Fitbit from July 2019

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The issue in GetHuman-bkiger's own words
The Fitbit Ionic is my *nd fitbit in * years. The *st quit working within a year and I updated to the ionic. On June **th***th the ionic started not keeping a charge, not counting my steps, and overall not working properly. I restarted it, charged and the next day same thing, the only difference is when the battery died this time and I placed it on the charger it no longer charges and will not turn on. I ordered the Ionic via Amazon on June **nd of ****, so of course right after my year warranty ended. At this point with my bad luck with fitbit I am considering just going to the apple watch. I have used my fitbit(s) to lose ** pounds by following the work outs on the fitbit and using it to monitor my calories and make sure I get my exercise in, and I do not know if apple offers that, but that this point Fitbit has no stood the test of time. I'm not sure if there is anything that can done and I am pretty much just voicing my frustration with the amount of money I spent on your product and the poor quality of product I have received twice. If there is anything that can be done or suggestions that could be given please let me know. Thank you for your time and help in this matter.**-Brian

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Fitbit

Device Support issue
Reported by GetHuman-bkiger
Jul 7th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 6761 others
0 customers following this

Timeline

GetHuman-bkiger started working on this issue
Jul 7th, 2019 2:37am
GetHuman-bkiger indicated the issue is not fixed yet.
Jul 10th, 2019 2:40am