Good afternoon, I have purchased * Fitbit charge * for family over the past * *** years...

GetHuman2941791's Warranty Claim issue with Fitbit from May 2019

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The issue in GetHuman2941791's own words
Good afternoon, I have purchased * Fitbit charge * for family over the past * *** years. My personal fit bit that is ** years old finaly died this week soon telling my daughter of my loss she said that hers has also died we went in the chat and fallowed the steps that where suggested to no avail. The next day my nephew whom I also bought one for told me that his screen had cracked and no longer worked. The problems we are having seem to be very common problems from looking on Fitbit chat, I was going to replace mine and my daughters Fitbit but seeing that these problems are common I’m wondering if I should look at other fitness trackers. For the money I paid for these trackers I believe that they should last more than ** months. Thank you
I have tried everything suggested and it sounds like they are beyond repair so I would like to see the newer * fitbits replaced and maybe a discount on replacing mine. Thousands of people having the same problem I hope that your newer product are not having these issues.
How GetHuman2941791 fixed the problem

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How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
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Fitbit

Fitbit charge *
Warranty Claim issue
Reported by GetHuman2941791
May 17th, 2019 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 5688 others
0 customers following this

Timeline

GetHuman2941791 started working on this issue
May 17th, 2019 8:51pm
GetHuman2941791 indicated the issue is not fixed yet.
May 18th, 2019 1:18am
GetHuman2941791 indicated the issue is not fixed yet.
May 18th, 2019 3:39pm
GetHuman2941791 indicated the issue is not fixed yet.
May 18th, 2019 3:55pm
GetHuman2941791 indicated the issue is not fixed yet.
May 18th, 2019 10:10pm
GetHuman2941791 indicated the issue is not fixed yet.
May 18th, 2019 10:13pm
GetHuman2941791 indicated the issue is not fixed yet.
May 20th, 2019 6:40pm
GetHuman2941791 indicated the issue is not fixed yet.
May 20th, 2019 6:43pm
GetHuman2941791 indicated the issue is not fixed yet.
May 20th, 2019 11:35pm
GetHuman2941791 indicated the issue is not fixed yet.
May 21st, 2019 11:50pm

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