********* * ********* I’ve had more than one number assigned to my case. My case was o...

GetHuman-ceceac's customer service issue with Fitbit from May 2019

Help with my Fitbit issue
First: share to improve GetHuman-ceceac's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ceceac may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman-ceceac's own words
********* * ********* I’ve had more than one number assigned to my case. My case was originally opened when I wrote about being burned on my arm by a cracked screen. During this time I was going through a major health crisis with my back that delayed my response time and then I had to change from my email address that had apparently been compromised to a different email. The return label to the original email address. Finally found the return label in that old email address and I went to print it this weekend and it said it was no longer a valid label so now I have to start all over. I’m still recovering from back surgery on April ** plus another on ****. I went from being there a total of ** days. of I’m still not ***% up to par but I had wanted so bad to get this box off and to y’all and not only will it contain the what and what up paid for it but also a leather band that has cracked where it clamp stay on and a letter also from HSN that shows what a pay for it went about it so all of that will be in close but I need a new label thank you Cathy Cleiland *****@***.com*(My older email address that I can’t reply from is *****@***.com).

GetHuman-ceceac did not yet indicate what Fitbit should do to make this right.

How GetHuman-ceceac fixed the problem

We are waiting for GetHuman-ceceac to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.
How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Fitbit

Customer service issue
Reported by GetHuman-ceceac
May 14th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 5605 others
0 customers following this

Timeline

GetHuman-ceceac started working on this issue
May 14th, 2019 7:42pm

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies