Hi! I have purchased a fitBit Charge * from the Misawa Airforce Base Exchange in Japan...

GetHuman-andypdav's repair request issue with Fitbit from May 2019

1 view
5472 similar
0 following
Help with my Fitbit issue
First: share to improve GetHuman-andypdav's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-andypdav's next move: call Fitbit.
The best way to get your problem resolved is to tap the button below to start calling Fitbit. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-andypdav may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
Top Tip from another customer
Depending on the type of damage to set up a repair you will need to call in.
The issue in GetHuman-andypdav's own words
Hi! I have purchased a fitBit Charge * from the Misawa Airforce Base Exchange in Japan last year near christmas time. I know we bought the warranty along with it but since, missplaced the recipt . My dilemma is, Earlier this month I had cracked the screen on my watch! It still works but I'm afaid now it is no longer waterproof, as is the reason I purchased this specific model. Can someone help me, please :) . *Thank you for your time, *Andy Davis
GetHuman-andypdav did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman-andypdav fixed the problem
We are waiting for GetHuman-andypdav to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-andypdav fixes it.
This email address isn't valid


repair request issue
Reported by GetHuman-andypdav
May 8th, 2019 - 2 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 1 customer so far
Similar issue to 5472 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-andypdav started working on this issue
May 8th 8:44am