I have been a fitbit user for a while now and absolutely live by it. Unfortunately, thi...
GetHuman-jillmcni's customer service issue with Fitbit from March 2019
5 views | 4389 similar | 0 following
Help with my Fitbit issue
First: share to improve GetHuman-jillmcni's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jillmcni's next move: talk to Fitbit when they open.
Fitbit's call center is closed now. We will send GetHuman-jillmcni a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-jillmcni may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman-jillmcni's own words
I have been a fitbit user for a while now and absolutely live by it. Unfortunately, this past week the part where you plug the charger in to charge the watch, the plastic piece broke off, therefore I can not charge my device or use it. I have tried to replace the piece, but unfortunately the piece can not be replaced. I am so upset as I can not afford to but a new one at this time. Fitbit has always stood by their products and have great customer service, and I am hoping in this case as well, you could do something for me, as I want to continue to live an active life with my Fitbit. Please contact me if you need anything further at******@***.com.*My address is****** Winning Colors Way,*Wesley Chapel, FL, ******I really would appreciate any help in this matter. Thank you so much.*The Fitbit I have is the charge HR.**You did not yet indicate what Fitbit should do to make this right.
GetHuman-jillmcni did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman-jillmcni fixed the problem
We are waiting for GetHuman-jillmcni to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.