Hi,**I bought a Fitbit Alta last August and it literally has transformed my life for th...

GetHuman-cliffyd's customer service issue with Fitbit from March 2019

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The issue in GetHuman-cliffyd's own words
Hi,**I bought a Fitbit Alta last August and it literally has transformed my life for the better! Not only have I lost around a stone and a half in weight, I also feel fitter and healthier too. Unfortunately my Fitbit Alta stopped tracking on Sunday (**.**.**) and I have no idea why as it has not got wet or damaged in anyway. I have performed the reset routine but it still won't track my walking. Is there anywhere I can send it to be fixed please? My account email address is *****@***.com, but not sure if you can run a diagnostic check at all through this or my dashboard? **Many thanks,*Cliff Duerden
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Fitbit

Customer service issue
Reported by GetHuman-cliffyd
Mar 12th, 2019 - 5 mons ago
I have an issue with Fitbit too
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GetHuman-cliffyd started working on this issue
Mar 12th 2:25pm