It has been over * months since we returned the Fitbit to the company for repair, and we still haven't heard a word about the repair or replacement.

GetHuman-pennieca's customer service issue with Fitbit from March 2019

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The issue in GetHuman-pennieca's own words
The Ionic would not pair with my iphone *SE, but worked otherwise from the time I opened it at Christmas through the beginning of February. I woke up one morning and the date was wrong. I tried to restart to go back to factory settings (hoping the date and the sync issues would resolve), and then the device wouldn't turn on or charge. Now it's just a dead black screen.
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Fitbit

Customer service issue
Reported by GetHuman-pennieca
Mar 12th, 2019 - 5 mons ago
I have an issue with Fitbit too
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Seen by 8 customers so far
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GetHuman-pennieca started working on this issue
Mar 12th 1:44am