I bought a fitbit Aria * smart scale. i set it up on my phone and it seemed to work fin...

GetHuman2327384's customer service issue with Fitbit from February 2019

4 views | 3827 similar | 0 following
Help with my Fitbit issue
First: share to improve GetHuman2327384's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2327384's next move: call Fitbit.
The best way to get your problem resolved is to tap the button below to start calling Fitbit. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2327384 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman2327384's own words
I bought a fitbit Aria * smart scale. i set it up on my phone and it seemed to work fine. I then got my partner to set her watch and phone up on it and it seemed to work fine for her except that she had to push the button on the underside near the batteries to do it.*This morning i went to weigh myself and it didnt register me and used my partners information to weigh me so i went to sync it and found it wasnt even set up again. when i tried it just kept repeating the same thing over and over again saying that i needed to check batteries and turn on and off my blue tooth and push the button on the underside. i changed the batteries from the ones you sent with the product and still it made no difference.*is there something im not doing? is there a problem with he scale?*please advise

GetHuman2327384 did not yet indicate what Fitbit should do to make this right.

How GetHuman2327384 fixed the problem

We are waiting for GetHuman2327384 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.
How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2327384 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2327384
Feb 28th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3827 others
0 customers following this


GetHuman2327384 started working on this issue
Feb 28th, 2019 5:05pm

Setup Your New Home Easily

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians