I bought a fitbit Aria * smart scale. i set it up on my phone and it seemed to work fin...

GetHuman2327384's customer service issue with Fitbit from February 2019

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The issue in GetHuman2327384's own words
I bought a fitbit Aria * smart scale. i set it up on my phone and it seemed to work fine. I then got my partner to set her watch and phone up on it and it seemed to work fine for her except that she had to push the button on the underside near the batteries to do it.*This morning i went to weigh myself and it didnt register me and used my partners information to weigh me so i went to sync it and found it wasnt even set up again. when i tried it just kept repeating the same thing over and over again saying that i needed to check batteries and turn on and off my blue tooth and push the button on the underside. i changed the batteries from the ones you sent with the product and still it made no difference.*is there something im not doing? is there a problem with he scale?*please advise

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Fitbit

Customer service issue
Reported by GetHuman2327384
Feb 28th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 3827 others
0 customers following this

Timeline

GetHuman2327384 started working on this issue
Feb 28th, 2019 5:05pm