Hi I just got a new Fitbit on Nov **th ****. My Fitbit would not sync to my app. So I u...

GetHuman2232682's customer service issue with Fitbit from February 2019

1 view
3581 similar
0 following
Help with my Fitbit issue
First: share to improve GetHuman2232682's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2232682's next move: talk to Fitbit when they open.
Fitbit's call center is closed now. We will send GetHuman2232682 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2232682 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman2232682's own words
Hi I just got a new Fitbit on Nov **th ****. My Fitbit would not sync to my app. So I uninstalled the watch and am now trying to add a new device, when doing this process it will allow me to accept terms and conditions, select the watch and the app states it’s found it but it will not go any further. I’ve tried turning my phone off, deleting the app and reinstalling, updating the app, and I’m connected to WiFi. I think my watch may be damaged? Help please!
GetHuman2232682 did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman2232682 fixed the problem
We are waiting for GetHuman2232682 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.
How do I get device support from Fitbit?Can my Fitbit be repaired?
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2232682 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2232682
Feb 18th, 2019 - 8 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 1 customer so far
Similar issue to 3581 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2232682 started working on this issue
Feb 18th 3:04pm