I purchased a fitbitversa from office works in Ipswich Qld ******* and my husband charg...
GetHuman2212189's customer service issue with Fitbit from February 2019
Help with my Fitbit issue
First: share to improve GetHuman2212189's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2212189's next move: talk to Fitbit when they open.
Fitbit's call center is closed now. We will send GetHuman2212189 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2212189 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman2212189's own words
I purchased a fitbitversa from office works in Ipswich Qld ******* and my husband charged it this morning and when he took if off the charger it had a crack right across the glass. I am very dissatisfied with this as it is only * weeks old. Could you please get back to me with an exchange number so we can have it replaced by Office Works. Very disappointed as it’s only as I said * weeks old. I purchased * and mine is going ok. *With thanks *Heather Bradfield
GetHuman2212189 did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman2212189 fixed the problem
We are waiting for GetHuman2212189 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.