I got a promo link to get **% any Fitbit product or **% off the Ionic Fitbit after my F...

GetHuman-ace_man_'s customer service issue with Fitbit from February 2019

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The issue in GetHuman-ace_man_'s own words
I got a promo link to get **% any Fitbit product or **% off the Ionic Fitbit after my Fitbit stopped working properly by one of the reps online via their online chat. They had a valentine day sale that dropped the price to $***.** (regular price $***.**). I thought about buying it using the promo link and buying the Ionic Fitbit but it turns out the promo code didn't work on items that were on sale. The rep did not inform me that the code only works on regular price items and not applicable to items on sale. I think this is unfair since I was not told this before hand until I tried to purchase the item as a gift to my girlfriend. It does state this in their email they sent but it is in the fine print and it was too late at this point. I would like it to be fixed by allowing me to purchase the item at the sale price with the **% promo code or at least throw in an accessory for the difference which is about $**.
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Fitbit

Customer service issue
Reported by GetHuman-ace_man_
Feb 15th, 2019 - 8 mons ago
I have an issue with Fitbit too
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GetHuman-ace_man_ started working on this issue
Feb 15th 5:03am