I have a Fitbit Alta which is about * years old. I have to say that up until recently...

GetHuman-pcecconi's customer service issue with Fitbit from January 2019

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The issue in GetHuman-pcecconi's own words
I have a Fitbit Alta which is about * years old. I have to say that up until recently, I loved my Fitbit and was going to upgrade to the Alta HR. On Sunday prior to going to work, I charged my Fitbit but when I put it on I began to get a tingling shock on my wrist, the Fitbit got very hot and then died completely. I was very surprised!!!! I have not reported this to the BBB or anyone at this poimt. I wanted to come directly to you to see if this has been previously reported and what your plan of action was going to be. I still have the Fitbit and would be happy to return it to you for evaluation if needed. After reading the many negative remarks about both Fitbit and customer service, I am very anxious to see how your company is going to support this claim.
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Fitbit

Customer service issue
Reported by GetHuman-pcecconi
Jan 15th, 2019 - 9 mons ago
I have an issue with Fitbit too
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GetHuman-pcecconi started working on this issue
Jan 15th 4:02pm