My fitbit versa keeps saying it needs to be unlocked by my phone, but my fitbit is not...

GetHuman-danelpie's customer service issue with Fitbit from January 2019

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The issue in GetHuman-danelpie's own words
My fitbit versa keeps saying it needs to be unlocked by my phone, but my fitbit is not connected to the fitbit app so I cant attempt to change the pin, and it is no longer Bluetooth connected to my phone. And I can't connect my versa as a new device because it won't let me view* see a verification code (numbers displayed on the versa). I have tried a factory reset (holding the * buttons down and letting go of the bottom right one) but nothing seems to be working. *any idea on what can be done, I* have contacted customer support haven't heard anything yet
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Customer service issue
Reported by GetHuman-danelpie
Jan 14th, 2019 - 9 mons ago
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GetHuman-danelpie started working on this issue
Jan 14th 10:56am
GetHuman-danelpie indicated the issue is not fixed yet.
Jan 14th 9:38pm