I purchased a new fitbit charge * on October **, **** at Best Buy. Within the past mont...

GetHuman-gandlric's customer service issue with Fitbit from January 2019

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The issue in GetHuman-gandlric's own words
I purchased a new fitbit charge * on October **, **** at Best Buy. Within the past month it has stopped functioning three times. The first two times I did the restart process and it began functioning again. However, today, January *, **** it began malfunctioning again by displaying more steps than I had walked and by not displaying any function other than the time and heart rate. I tried the restart process but it was not successful. Therefore, I request a return authorization number and address to return the product to you for a warranty claim.
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Customer service issue
Reported by GetHuman-gandlric
Jan 6th, 2019 - a mon ago
I have an issue with Fitbit too
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Seen by 2 customers so far
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GetHuman-gandlric started working on this issue
Jan 6th 9:40pm