My Fibit Alta will not turn on. I have followed all your directions on how to reactiva...

GetHuman-mariacs's customer service issue with Fitbit from January 2019

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The issue in GetHuman-mariacs's own words
My Fibit Alta will not turn on. I have followed all your directions on how to reactivate, with no success.**I would like to return it to you, to see if you can detect the problem, as I depend on it for keeping me active, to help with my diabetes.**It's very important for my health that I maintain a certain amount of exercise and I really need my Fibit Alta to count my daily steps.**Thank you,**Maria Franco
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Fitbit

Customer service issue
Reported by GetHuman-mariacs
Jan 6th, 2019 - 3 mons ago
I have an issue with Fitbit too
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Seen by 2 customers so far
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GetHuman-mariacs started working on this issue
Jan 6th 3:35am