I bought your Fibit Alta at Target to motive myself to walk. it worked well at first...

GetHuman-mariacs's customer service issue with Fitbit from January 2019

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The issue in GetHuman-mariacs's own words
I bought your Fibit Alta at Target to motive myself to walk. it worked well at first, but after I tried to activate it again, it would not work, regardless of what I did. I have followed the directions given online several times, with no success.**I would like to send it to you, to see if you can find out what the problem is.**I would appreciate it if you would help me, as I need it to keep track of my steps, due to the fact that I have been a diabetic for over ** years. Your Fibit Alta has motivated me to keep walking for my health.**Thank You Very Much,*Maria Franco
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Customer service issue
Reported by GetHuman-mariacs
Jan 6th, 2019 - 4 mons ago
I have an issue with Fitbit too
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Seen by 1 customer so far
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GetHuman-mariacs started working on this issue
Jan 6th 3:06am