I purchased * Fitbit charge *. The *st one I had to return because it wasn't working pr...

GetHuman-lfekeris's customer service issue with Fitbit from December 2018

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I purchased * Fitbit charge *. The *st one I had to return because it wasn't working properly. I tried to return it to Kohl's and they said I couldn't get a credit or upgrade to a versa(I was willing to pay for the upgrade) they said I had to contact Fitbit and you would exchange or credit me??? I called yesterday and I was given a very hard time by one of your employees, very unwilling to fix or replace to a different more expenses watch, as I have had problems with the *nd watch as well, I don't want money back, just a better quality watch, as this type I've had *problems with. Please, understand I love your product, but these are faulty. Won't keep a charge, wrong time, not the proper step count, etc. Could someone please understand and help me as I've tried at Kohl's and your customer service department, who wouldn't exchange it or credit me toward the newest type of watch I hoped for. Very disappointed and upset your company won't stand by their product. Please, call me (********** or cell **********) to explain why you won't help me. I DONT WANT A refund. I want the same brand just a more reliable*type, preferably a versa or better*. I've only had it for * month when it stopped working properly, so I returned it. I had the same problem with the *nd one, I do not want same style, as it hasn't worked properly.
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Customer service issue
Reported by GetHuman-lfekeris
Dec 8th, 2018 - 6 mons ago
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GetHuman-lfekeris started working on this issue
Dec 8th, 2018 9:41pm
GetHuman-lfekeris indicated the issue is not fixed yet.
Dec 8th, 2018 9:42pm