I had received an email that someone changed my email address on my Fitbit account (def...

GetHuman-tstambac's customer service issue with Fitbit from December 2018

Help with my Fitbit issue
The issue in GetHuman-tstambac's own words
I had received an email that someone changed my email address on my Fitbit account (definitely a hacker) and I emailed and called right away just to be told that I would receive an email because "my privacy is the most important thing so I'm going to send this to the higher ups to deal with" then I never received even a email back. I was able to get back into my account by changing the email back to my own and then making a new password but the fact that I didn't even receive an email just shows they do not care about their customers feedback or their privacy. I will definitely be switching to the apple watch or the Samsung watch just to avoid this company's **** customer service.
GetHuman-tstambac did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman-tstambac fixed the problem
Change your email yourself and then change the password. If the person who changed your email also changed the password then I don't know, just wait forever for a reply from Fitbit I guess.
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Fitbit

Customer service issue
Reported by GetHuman-tstambac
Dec 4th, 2018 - a mon ago
I have an issue with Fitbit too
Fixed
GetHuman-tstambac shared how to fix
Seen by 6 customers so far
Similar issue to 2083 others
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Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account
Timeline
GetHuman-tstambac started working on this issue
Dec 4th, 2018 5:29pm
GetHuman-tstambac confirmed the issue is fixed. Hooray!
Dec 4th, 2018 5:29pm