I just bought a Fitbit versa. I set it up threw my phone. I was having difficulty so my...

GetHuman1683898's customer service issue with Fitbit from December 2018

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The issue in GetHuman1683898's own words
I just bought a Fitbit versa. I set it up threw my phone. I was having difficulty so my husband logged in threw my email account (the account my Fitbit is linked too) original issue is fixed. Now I have a completely different user name, birthday, gender, weight and height, we DID NOT set this. I need this fixed. We contacted Fitbit spoke with a Gabriel. He was suppose to send an email to get issues fixed "shortly" that was * days ago.
GetHuman1683898 did not yet indicate what Fitbit should do to make this right.
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Fitbit

Customer service issue
Reported by GetHuman1683898
Dec 3rd, 2018 - 2 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 5 customers so far
Similar issue to 2069 others
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Timeline
GetHuman1683898 started working on this issue
Dec 3rd, 2018 11:30pm