My Fitbit Charge * will not show the screen display when I turn my wrist. I have to tou...

GetHuman-dougkkim's customer service issue with Fitbit from November 2018

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The issue in GetHuman-dougkkim's own words
My Fitbit Charge * will not show the screen display when I turn my wrist. I have to touch the so called button on the left side for the display to come on. Also there are quite a few times when the display won’t come on even when I touch the left side button. I also am not getting notifications when someone texts or calls me unless my phone is right next to it. If I’m just in another room it will do nothing when a text or call comes in. With my Fitbit charge * I could be in the garage and my phone in the house and the Fitbit would display the notification. I bought this Fitbit off Amazon on September **th and received it on October *th. If we can fix’s this problem I would like to but if we can’t I want to return it for a full refund. I have owned Charge *,* and *. In my opinion this is the worse of all of them. I am getting close to not buying any more. Which for me is very sad because I have loved having one. **I thank you for your time and help. Have a wonderful and blessed day.**Sincerely *Kim Carpenter
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Customer service issue
Reported by GetHuman-dougkkim
Nov 26th, 2018 - 10 mons ago
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GetHuman-dougkkim started working on this issue
Nov 26th, 2018 8:36pm