My Fitbit Charge *, which is out of warranty, has a crack in the screen that runs top t...

GetHuman1695698's customer service issue with Fitbit from December 2018

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The issue in GetHuman1695698's own words
My Fitbit Charge *, which is out of warranty, has a crack in the screen that runs top to bottom. I did a search in the Community on how to repair it and found a thread of lots of people having that problem and they said that the only way to fix it was to buy a new one. Is that correct, the screen can’t be replaced? Why are all these people having the same problem of a screen that cracks top to bottom?
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Fitbit

Customer service issue
Reported by GetHuman1695698
Dec 5th, 2018 - 2 mons ago
I have an issue with Fitbit too
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Seen by 6 customers so far
Similar issue to 2098 others
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Timeline
GetHuman1695698 started working on this issue
Dec 5th, 2018 4:42pm