I have called several times about my broken fitbit. The battery only last about ** minu...

GetHuman-ronyanc's customer service issue with Fitbit from October 2018

Help with my Fitbit issue
The issue in GetHuman-ronyanc's own words
I have called several times about my broken fitbit. The battery only last about ** minutes. Now it just simply says that it's overheating. Every time I called, they said it was because of the type of phone I have and they wouldn't honor the warranty. They also stated that fitbit was working on a resolution and I would hear back which of course never believed. I was a loyal customer of fitbit, recommending to everyone I knew that was into fitness. I have gone months without my fitbit or any response from the company.
GetHuman-ronyanc did not yet indicate what Fitbit should do to make this right.
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Fitbit

Customer service issue
Reported by GetHuman-ronyanc
Oct 15th, 2018 - 2 mons ago
I have an issue with Fitbit too
Fixed
Seen by 4 customers so far
Similar issue to 1411 others
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Timeline
GetHuman-ronyanc started working on this issue
Oct 15th 12:16pm
GetHuman-ronyanc indicated the issue is not fixed yet.
Oct 15th 12:17pm
GetHuman-ronyanc indicated the issue is not fixed yet.
Oct 16th 1:28pm
GetHuman-ronyanc indicated the issue is not fixed yet.
Oct 16th 3:42pm