GOOD MORNING,*HALF HOUR AGO, WHILE STILL IN BED, BUT AWAKE, MY FITBIT CAME OFF MY WRIST...

GetHuman1337665's customer service issue with Fitbit from October 2018

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The issue in GetHuman1337665's own words
GOOD MORNING,*HALF HOUR AGO, WHILE STILL IN BED, BUT AWAKE, MY FITBIT CAME OFF MY WRIST!!!!!*WHEN TRYING TO RECONNECT THE BAND (THE BAND WITH THE BUCKLE, THE OTHER BAND CAME OFF!!!! *I HAD THIS PROBLEM IN FEBRUARY **** WHILE ON VACATION!!! I REPORTED IT AND A NEW BAND WAS SENT TO ME IN APRIL??*NOW, I CANNOT WEAR MY FITBIT BECAUSE I AM AFRAID IT'LL COME OFF WHILE OUT OF THE HOUSE!!!!*I BELIEVE THE MECHANISM ON THE BAND AND*OR THE FITBIT WATCH IS FAULTY.*PLEASE RESPOND ASAP.*THANK YOU
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Fitbit

Customer service issue
Reported by GetHuman1337665
Oct 13th, 2018 - a mon ago
I have an issue with Fitbit too
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GetHuman1337665 started working on this issue
Oct 13th 12:28pm