Before contacting them, items GetHuman-judimck may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman-judimck's own words
I had fitbit app on my phone and now it won't let me sign in, telling me that the password is incorrect, so I ask to reset it and my e-mail address is incorrect. How can I get my correct e-mail in the system? I deleted my app and tried to set up a new acct. and it tells me that my e-mail is already in use. I need some help, please.
GetHuman-judimck did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman-judimck fixed the problem
We are waiting for GetHuman-judimck to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.