I have been using my Fitbit Versa since I purchased it in April. However, about a week...

GetHuman1321306's customer service issue with Fitbit from October 2018

1356 similar
0 following
Help with my Fitbit issue
First: share to improve GetHuman1321306's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1321306's next move: call Fitbit.
The best way to get your problem resolved is to tap the button below to start calling Fitbit. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1321306 may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman1321306's own words
I have been using my Fitbit Versa since I purchased it in April. However, about a week ago I noticed my batter is dying after ** hours. It may last a little longer, but not much. It generally lasted *-* days. If this is the case then I will go back to my Apple watch as I chose to stay with Fitbit due to the extended batter life. Is there any problems I should know about regarding the batter life? I have shut off some of the features, but even when I charge it and lay it on my dresser the batter still dies after * days. I don't want to turn off all the features as this is the reason I wear the watch. If I turn off all features I will just buy a regular watch. I was using all features previously and made no changes, but the batter is dying really fast.
GetHuman1321306 did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman1321306 fixed the problem
We are waiting for GetHuman1321306 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Fitbit email you?
This email address isn't valid
Follow this issue
See how GetHuman1321306 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1321306
Oct 11th, 2018 - 3 mons ago
I have an issue with Fitbit too
Not resolved
Seen by 2 customers so far
Similar issue to 1356 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1321306 started working on this issue
Oct 11th, 2018 8:07pm