Purchased a FITBIT ALTA (HR) on December **, **** and I wear it nearly every day. My wr...

GetHuman1319751's customer service issue with Fitbit from October 2018

Help with my Fitbit issue
The issue in GetHuman1319751's own words
Get a new Fitbit BAND ... Purchased a FITBIT ALTA (HR) on December **, **** and I wear it nearly every day. My wrist band keeps falling off the Fitbit. After careful inspection I found the band (rubber part) to be torn at the connection portion of the band to Fitbit. I do not want or need to send my Fitbit back to replace the band. If the band is covered in the * year warranty, please send me an "Large Size" replacement. Or explain the available process to repair my Fitbit. Thank you.
Fitbit keeps fall off due to band detaching by itself
Provide me with a new replacement band
since December ****
no
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Fitbit

FITBIT ALTA HR
Customer service issue
Reported by GetHuman1319751
Oct 11th, 2018 - a mon ago
I have an issue with Fitbit too
Fixed
Seen by 12 customers so far
Similar issue to 1352 others
0 customers following this
Items needed
Order number
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Email address on account
Billing address
Phone number on account
Timeline
GetHuman1319751 started working on this issue
Oct 11th 4:30pm
GetHuman1319751 indicated the issue is not fixed yet.
Oct 11th 4:47pm