I purchased a Fitbit Versa on **********. It worked for about a month. On ********** it...

GetHuman1284099's customer service issue with Fitbit from October 2018

51 views | 1302 similar | 1 following
Help with my Fitbit issue
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The issue in GetHuman1284099's own words
I purchased a Fitbit Versa on **********. It worked for about a month. On ********** it completely stopped charging. I couldn't get it to turn on because the battery died and it would not charge. I called support and went through a whole bunch of tests. Nothing was able to fix it. I was told I would get a replacement. The replacement was shipped and didn't arrive until **********. Meanwhile going all that time without a device. The new device was a nightmare to set up but I finally got it to work after having to install Fitbit on my laptop. Now on **********, only ** days later, my new device is doing the exact same thing. The customer service is less than helpful and basically told me that since the battery died that's why it's not charging. So essentially what they're saying is that if the battery dies you're Fitbit will stop working all together and you have to go through this crazy process of getting a new one and go without a device for * weeks and then have to set everything up again. I am in the process of getting a replacement but that will take another * weeks. I have only had this device for less than * months and it's been nothing but a disaster. I would like a full refund so I can start fresh. I saved up money to buy this device and I'm terribly disappointed. It was a huge expense to me and I feel I have been cheated. Please help make this right.

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Fitbit

Customer service issue
Reported by GetHuman1284099
Oct 8th, 2018 - 3 years ago
Not resolved
Seen by 51 customers so far
Similar issue to 1302 others
1 customer following this

Timeline

GetHuman1284099 started working on this issue
Oct 8th, 2018 3:35pm
GetHuman1284099 shared this issue with friends on Facebook
Oct 8th, 2018 3:36pm

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