I ordered a new sport band for my fitbit charge * on the *th of august ****. It said it...

GetHuman1190026's customer service issue with Fitbit from September 2018

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The issue in GetHuman1190026's own words
I ordered a new sport band for my fitbit charge * on the *th of august ****. It said it would ship in *-* weeks yet when I check the order status it still only says 'order received'. I would like this item sent to me as soon as possible as I think it is ridiculous it is taking this long. My order number is LSM*HB*DY. I would like to get this resolved ASAP as fitbit are usually efficient and helpful, but if this continues I will have to complain.
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Fitbit

Customer service issue
Reported by GetHuman1190026
Sep 24th, 2018 - 2 mons ago
I have an issue with Fitbit too
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Seen by 1 customer so far
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Timeline
GetHuman1190026 started working on this issue
Sep 24th 9:57am