Good morning,*My * kids bought me the Fitbit Alta for Christmas **** and as of Thursday...

GetHuman1041383's customer service issue with Fitbit from August 2018

Help with my Fitbit issue
The issue in GetHuman1041383's own words
Wear it for longer than * hrs* charge won't last more than * hrs ... Good morning,*My * kids bought me the Fitbit Alta for Christmas **** and as of Thursday, August **rd, **** I've been having problems with it. I charge like I normally do and it completely charges, but * hours later, it's dead. It's never done that and I'm super bummed that I can't track my *****-***** steps a day it absolutely motivates me. My son has a bank statement with the payment on it from SportChek,but I don't have an actual receipt. Please advise.*Much appreciated,*Sarah Fawcett
GetHuman1041383 did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman1041383 fixed the problem
I called Fitbit and they sent me a new one, no charge.
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Fitbit

Fitbit Alta
Customer service issue
Reported by GetHuman1041383
Aug 27th, 2018 - 3 mons ago
I have an issue with Fitbit too
Fixed
GetHuman1041383 shared how to fix
Seen by 8 customers so far
Similar issue to 956 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account
Timeline
GetHuman1041383 started working on this issue
Aug 27th 1:56pm
GetHuman1041383 indicated the issue is not fixed yet.
Aug 27th 3:00pm
GetHuman1041383 indicated the issue is not fixed yet.
Aug 27th 3:00pm
GetHuman1041383 indicated the issue is not fixed yet.
Aug 29th 12:41am
GetHuman1041383 indicated the issue is not fixed yet.
Aug 29th 12:42am
GetHuman1041383 confirmed the issue is fixed. Hooray!
Sep 7th 11:20am