I have the Fitbit charge * that I received as a gift at Christmas (Dec. ****) from my h...

GetHuman1035722's customer service issue with Fitbit from August 2018

Help with my Fitbit issue
The issue in GetHuman1035722's own words
I have the Fitbit charge * that I received as a gift at Christmas (Dec. ****) from my husband. The band will not stay connected to the Fitbit and I’ve only had it * months. I tried going to Dicks however the store does not carry it. My husband bought it online for me. It said it came with two bands, but it only came with the original band. Please help! The order date was ********. The order number was ************. I would think a Fitbit would last longer than * months. It actually broke in July.
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Fitbit

Customer service issue
Reported by GetHuman1035722
Aug 25th, 2018 - 4 mons ago
I have an issue with Fitbit too
Fixed
Seen by 4 customers so far
Similar issue to 940 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account
Timeline
GetHuman1035722 started working on this issue
Aug 25th 5:09pm
GetHuman1035722 indicated the issue is not fixed yet.
Aug 26th 7:15pm