I have two fitbits. They are both the Charge HR. The first one just stopped working...

GetHuman-dsmonkey's customer service issue with Fitbit from August 2018

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The issue in GetHuman-dsmonkey's own words
I have two fitbits. They are both the Charge HR. The first one just stopped working. It died from a low battery and then never woke back up after recharging. I've tried holding the button while plugged in for ** seconds, and still nothing. Is there a way to wake it up? **I took my sons fitbit next. His worked fine for a couple months, but then also died. His gave a weird green alert (i don't recall what it said) just before it died. **Any hints on how to fix these?
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Fitbit

Customer service issue
Reported by GetHuman-dsmonkey
Aug 9th, 2018 - 7 mons ago
I have an issue with Fitbit too
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Seen by 8 customers so far
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GetHuman-dsmonkey started working on this issue
Aug 9th, 2018 7:18pm