Cannot get new blaze to download*Warranty sent new device*Been downloading over an hour

GetHuman-kayowen's customer service issue with Fitbit from June 2018

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Help with my Fitbit issue
Before contacting them, items GetHuman-kayowen may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
GetHuman-kayowen's next move: talk to Fitbit when they open.
Fitbit's call center is closed now. We will send GetHuman-kayowen a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman-kayowen's own words:
The problem I ran into: Cannot get new blaze to download*Warranty sent new device*Been downloading over an hour
I trust that Fitbit will make this right and come up with a resolution that is fair.
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Fitbit

Customer service issue
Reported by GetHuman-kayowen
Jun 7th, 2018 - 15d ago
I have an issue with Fitbit too
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Seen by 2 customers so far
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Timeline
GetHuman-kayowen started working on this issue
Jun 7th 12:35am