Hi I have got a Fitbit surge and the wrist strap has started to tear round the *****s t...

GetHuman-ianpugh's customer service issue with Fitbit from June 2018

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Help with my Fitbit issue
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The issue and preferred resolution, in GetHuman-ianpugh's own words:
Hi I have got a Fitbit surge and the wrist strap has started to tear round the *****s that secure it to the face of the watch. What can you do
I trust that Fitbit will make this right and come up with a resolution that is fair.
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Fitbit

Customer service issue
Reported by GetHuman-ianpugh
Jun 6th, 2018 - 16d ago
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Seen by 3 customers so far
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Timeline
GetHuman-ianpugh started working on this issue
Jun 6th 9:41am