Hello there.**I received my Fitbit for Xmas and my husband purchased it from Amazon on...

GetHuman-mrsrussk's customer service issue with Fitbit from June 2018

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The issue in GetHuman-mrsrussk's own words
Hello there.**I received my Fitbit for Xmas and my husband purchased it from Amazon on the *th December ****.**Since then, the Fitbit’s condition has deteriorated really quickly.**A crack appeared vertically down the whole length of the screen even though I don’t recall it having impact with anything to cause this. **I’ve coped with this for the last few months but now the strap (buckle side) just will not stay attached. It falls off several times during the day and I’m now scared to lose my Fitbit if I wear it. **Can you help me at all as I know it’s still under warranty and don’t want to have to fork out for a new one if at all possible?**Hoping you can help,**Kind regards,**Cara Russell
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Fitbit

Customer service issue
Reported by GetHuman-mrsrussk
Jun 5th, 2018 - a yr ago
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GetHuman-mrsrussk started working on this issue
Jun 5th, 2018 10:58am