Hello there.**I received my Fitbit for Xmas and my husband purchased it from Amazon on...

GetHuman-mrsrussk's customer service issue with Fitbit from June 2018

1 view
310 similar
0 following
Help with my Fitbit issue
First: share to improve GetHuman-mrsrussk's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mrsrussk's next move: talk to Fitbit when they open.
Fitbit's call center is closed now. We will send GetHuman-mrsrussk a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-mrsrussk may need:
Order number, Name on account, Email address on account, Billing address, and Phone number on account
The issue in GetHuman-mrsrussk's own words
Hello there.**I received my Fitbit for Xmas and my husband purchased it from Amazon on the *th December ****.**Since then, the Fitbit’s condition has deteriorated really quickly.**A crack appeared vertically down the whole length of the screen even though I don’t recall it having impact with anything to cause this. **I’ve coped with this for the last few months but now the strap (buckle side) just will not stay attached. It falls off several times during the day and I’m now scared to lose my Fitbit if I wear it. **Can you help me at all as I know it’s still under warranty and don’t want to have to fork out for a new one if at all possible?**Hoping you can help,**Kind regards,**Cara Russell
GetHuman-mrsrussk did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman-mrsrussk fixed the problem
We are waiting for GetHuman-mrsrussk to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Fitbit customer problems.
How do I get device support from Fitbit?Can my Fitbit be repaired?
Do you have a customer issue as well?
We can help you get Fitbit's attention and get better help faster. Tap below to get started.
Having Fitbit issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mrsrussk fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-mrsrussk
Jun 5th, 2018 - a yr ago
I have an issue with Fitbit too
Not resolved
Seen by 1 customer so far
Similar issue to 310 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-mrsrussk started working on this issue
Jun 5th, 2018 10:58am