I received a replacement charge * approx. * months ago - I have still been unable to in...

GetHuman-dickbill's customer service issue with Fitbit from May 2018

Help with my Fitbit issue
The issue in GetHuman-dickbill's own words
Trying to install it to my account on the FitBit App. ... I received a replacement charge * approx. * months ago - I have still been unable to install it on the FitBit app. I do have a FitBit Zip on the app. When the Charge * is plugged in, it continually says at www.fitbit.com*setup. - there is also the fitbit insignia right above it. I have turned it off and on and still get no response from the Charge *. What am I doing wrong or?? Please advise
I really rely on my Charge * to track my activity daily. This is the second one now and I still can't use it.
I want to have someone please walk me through the above problem and help me get it installed !!!!
not sure - *-* years
Have tried the written help solutions over and over.
I have an issue with Fitbit too
How GetHuman-dickbill fixed the problem
Evidently the problem was somehow related to the Fitbit app itself.
Please help with my Fitbit issue
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How Do I File a Warranty Claim for My Fitbit Device?How Do I Do If I'm Having Problems with My Fitbit App?How do I get device support from Fitbit?Can my Fitbit be repaired?
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Fitbit

Charge *
Customer service issue
Reported by GetHuman-dickbill
May 29th, 2018 - 2y ago
I have an issue with Fitbit too
Fixed
GetHuman-dickbill shared how to fix
Seen by 11 customers so far
Similar issue to 228 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account
Timeline
GetHuman-dickbill started working on this issue
May 29th, 2018 8:46pm
GetHuman-dickbill indicated the issue is not fixed yet.
May 30th, 2018 3:08am
GetHuman-dickbill indicated the issue is not fixed yet.
May 30th, 2018 10:26pm
GetHuman-dickbill confirmed the issue is fixed. Hooray!
Jun 2nd, 2018 3:33am
GetHuman-dickbill confirmed the issue is fixed. Hooray!
Jun 2nd, 2018 2:39pm