I bought a new charge *. I already had a charge HR and upgraded. I tried to go into my...

GetHuman-djkelly's customer service issue with Fitbit from May 2018

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The issue in GetHuman-djkelly's own words
I bought a new charge *. I already had a charge HR and upgraded. I tried to go into my app but it said there was already a customer with this email. I uninstalled the app, then installed again using my alternate gmail account. I was able to input my name. dob and a few other details. but no input of goals, or info on how to charge, etc. Every time I opened the app a little circle went round and round until the screen would go black. I did have my bluetooth on.
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Customer service issue
Reported by GetHuman-djkelly
May 25th, 2018 - 6 mons ago
I have an issue with Fitbit too
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Seen by 2 customers so far
Similar issue to 412 others
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Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account
GetHuman-djkelly started working on this issue
May 25th 2:49am