Hello,*I currently own a fit bit HR. I previously had an issue with the wristband peali...
GetHuman-jenny_ba's customer service issue with Fitbit from May 2018
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The issue in GetHuman-jenny_ba's own words
Hello,*I currently own a fit bit HR. I previously had an issue with the wristband pealing away from the plastic cumputing device. I had called fitbit and was sent a replacement. I am now having the same issue as well as one more extensive. My screen on the fit bit does not work at all. I am only able to see my information if i log into the application linked to my phone. This really discourages me since i try to take care by not showering with it on etc. I don't have my phone on me all of the time and i referred to it as a watch and notifications of phone calls and to see how many steps and floors i was at mid day. This seems to be an issue that is with the fitbit that i own. I was offered a large discount to try un upgraded version last time i had complained, but since i was on maternity leave, I did not have any extra funds and because of this I chose to recieve a free fitbit of the same kind. Is there anyway that I could recieve an offer of a large discount on one of your newer models so that I can continue to be motivated by your product? I Love the challenges with friends and find that I am even motivated to beat my personal best. Hoping you are able to help me out.*Sincerely,*A new mom wanting to continue to loose the baby weight!
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