I have purchased charge* fitbit, down loaded fitbit app on my cell. No problem with syn...

GetHuman676021's customer service issue with Fitbit from May 2018

Help with my Fitbit issue
The issue in GetHuman676021's own words
I have purchased charge* fitbit, down loaded fitbit app on my cell. No problem with syncing fitbit with phone, communication between devices is ok. The fitbit app is indicating firmware update is available. Attempted to update fitbit several times, via app but update fails every time. I have rebooted fitbit and phone but no success with update. I have Samsung A* phone. Batteries on both devices were fully charged. Do not understand what the issue is.
GetHuman676021 did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman676021 fixed the problem
Tried download again....it worked this time. Not sure what the problem was.
Please help with my Fitbit issue
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Fitbit

Customer service issue
Reported by GetHuman676021
May 11th, 2018 - 10 mons ago
I have an issue with Fitbit too
Fixed
GetHuman676021 shared how to fix
Seen by 7 customers so far
Similar issue to 569 others
0 customers following this
Items needed
Order number
Name on account
Email address on account
Billing address
Phone number on account
Timeline
GetHuman676021 started working on this issue
May 11th, 2018 5:25pm
GetHuman676021 confirmed the issue is fixed. Hooray!
May 11th, 2018 6:27pm
GetHuman676021 confirmed the issue is fixed. Hooray!
May 11th, 2018 6:30pm