watch indicates number of steps walked each day, but iphone or ipad say zero steps fo...

GetHuman-lordyes's tech support issue with Fitbit from April 2018

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The issue in GetHuman-lordyes's own words
watch indicates number of steps walked each day, but iphone or ipad say zero steps for the week. when I log in states that an e-mail has been sent, but I did not receive an e-mail on any of my devices!!!
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Fitbit

tech support issue
Reported by GetHuman-lordyes
Apr 28th, 2018 - 5 mons ago
I have an issue with Fitbit too
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Seen by 2 customers so far
Similar issue to 1176 others
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Timeline
GetHuman-lordyes started working on this issue
Apr 28th 8:10pm