I purchased my fit bit in September **** and the band clip has broken. this is the seco...

GetHuman-lorrit's customer service issue with Fitbit from April 2018

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The issue and preferred resolution, in GetHuman-lorrit's own words:
I purchased my fit bit in September **** and the band clip has broken. this is the second fit bit i have purchased since December ****. I think it should be replaced. II have been unable to find a retailer who can provide me with a band and would not know how to attach it even if it did. I have the receipt to prove purchase
I trust that Fitbit will make this right and come up with a resolution that is fair.
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Fitbit

Customer service issue
Reported by GetHuman-lorrit
Apr 26th, 2018 - 3 mons ago
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Items needed
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Name on account
Email address on account
Billing address
Phone number on account
Timeline
GetHuman-lorrit started working on this issue
Apr 26th 1:30pm