I didn't need your programs for a **.** a month bill, but it kept climbing up that's when I called when my bill was **.** I am tired of the scams and this is FRAUD.

GetHuman-ofcjohn's customer service issue with FirstEnergy Corp. from August 2019

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The issue in GetHuman-ofcjohn's own words
Hello my name is Deidra Johnson and I live at **** Lee Rd Maple Heights Ohio *****. I have been up against the Illuminating company fraudulently trying to force me to pay an **.** and of I don't that I will be sitting in the dark. I have never been treated so bad having to be made to do something against my will. I was convinced into an agreement that would put me in a contract that isn't fair. I want this problem fixed because it's not right I want this to be read by Corporates. ********** is my number.
Why don't they send me a check for **.***for the stress and frustration.
I was new at paying light bill I didn't have no ideal of how to read the bill but I didn't expect to be victimized either.F*****@***.com
I tried faxing them all of my bills to to Columbus where you fill out the paper work when you have this kind of problem when the Illuminating co.changes and alternate charges fraudulently.
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FirstEnergy Corp.

Customer service issue
Reported by GetHuman-ofcjohn
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 15 others
0 customers following this
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GetHuman-ofcjohn started working on this issue
Aug 2nd, 2019 1:46am
GetHuman-ofcjohn indicated the issue is not fixed yet.
Aug 9th, 2019 8:28pm