I missed the deadline of my latest bill (Nov. **), because I was in the hospital. Becau...

GetHuman1689545's customer service issue with First Nat'l Bank of Omaha from December 2018

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The issue in GetHuman1689545's own words
See above. ... I missed the deadline of my latest bill (Nov. **), because I was in the hospital. Because of circumstances, hope they will waive the late fee and finance charges. Want to pay EVERYTHING I owe, not just from bill, but as of today. Want to do direct transfer from Ist National Bank checking account.*Get Human.com claimed they sent an ID * to my email, but I never received it.
Their cs phone * is useless, you only talk to computers.
Understanding the circumstances and my good payment history, waiving the late charge and interest fee. I want to pay EVERYTHING I owe, not from date of bill, but as of today, by direct transfer from FNB checking account.
Since ca. ****. Always paid bill on time, never missed a payment, even last year (in hospital for *-*** months.
I have an issue with First Nat'l Bank of Omaha too
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First Nat'l Bank of Omaha

First National Bank Visa
Customer service issue
Reported by GetHuman1689545
Dec 4th, 2018 - a mon ago
I have an issue with First Nat'l Bank of Omaha too
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Seen by 6 customers so far
Similar issue to 4 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman1689545 started working on this issue
Dec 4th, 2018 7:23pm