* have not yet received a duplicate secure key..in hand?

GetHuman-tgmbear's customer service issue with First Direct from April 2018

Help with my First Direct issue
The issue in GetHuman-tgmbear's own words
I was trying to do something, and ran into a problem.
* have not yet received a duplicate secure key..in hand?
GetHuman-tgmbear did not yet indicate what First Direct should do to make this right.
I have an issue with First Direct too
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First Direct

my current account
Customer service issue
Reported by GetHuman-tgmbear
Apr 25th, 2018 - 5 mons ago
I have an issue with First Direct too
Not resolved
Seen by 4 customers so far
Similar issue to 3 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-tgmbear started working on this issue
Apr 25th 12:59pm
GetHuman-tgmbear indicated the issue is not fixed yet.
Apr 25th 2:54pm
GetHuman-tgmbear indicated the issue is not fixed yet.
Apr 26th 2:33pm