Home central AC went out on Thursday July thirty. We live in Las Vegas, where temperatu...

GetHuman5153443's customer service issue with First American Home Warranty from August 2020

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The issue in GetHuman5153443's own words
Home central AC went out on Thursday July thirty. We live in Las Vegas, where temperatures are well over *** degrees, usually ***-*** degrees* night temps are no lower than ** degrees. American Home Warranty @AmHomeWarranty was contacted immediately but a repair company was not sent out until Sunday August *nd. They determined a part was needed to be ordered. American Home Warranty continued to insist to us that the part was sent out. No tracking number was given to us. FedEx and the repair company had no record of a part being sent. Contact again (wait holds up to one hour each - we've spent HOURS on hold), and we insisted that we get a tracking number. We got the FedEx tracking number was finally given to us on Monday, August **th. The tracking number shows no status at all, as of today. We are suffering. We are a family of three, including a * year old. We have been lied to, put on hold for hours and hours, given the run around by AHW and the repair company over and over again. It has been ** days!! What can we do? Starting on Saturday, the temperature will rise to *** degrees, with Sunday, Monday, and Tuesday expected to be at *** degrees. Please help us!

GetHuman5153443 did not yet indicate what First American Home Warranty should do to make this right.

The home warranty has been paid for over a decade.
We are going to contact the Better Business Bureau.
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First American Home Warranty

Customer service issue
Reported by GetHuman5153443
Aug 11th, 2020 - 7 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 12 others
0 customers following this

Timeline

GetHuman5153443 started working on this issue
Aug 11th, 2020 3:45pm
GetHuman5153443 shared this issue with followers on Twitter
Aug 11th, 2020 3:45pm
GetHuman5153443 indicated the issue is not fixed yet.
Aug 11th, 2020 3:52pm
GetHuman5153443 indicated the issue is not fixed yet.
Aug 11th, 2020 3:52pm
GetHuman5153443 indicated the issue is not fixed yet.
Aug 11th, 2020 3:52pm
GetHuman5153443 shared this issue with followers on Twitter
Aug 11th, 2020 3:55pm
GetHuman5153443 shared this issue with followers on Twitter
Aug 11th, 2020 3:56pm
GetHuman5153443 shared this issue with followers on Twitter
Aug 11th, 2020 3:59pm
GetHuman5153443 indicated the issue is not fixed yet.
Aug 11th, 2020 4:00pm
GetHuman5153443 indicated the issue is not fixed yet.
Aug 11th, 2020 4:00pm

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