I want the items I purchased returned please.

GetHuman-alfredop's customer service issue with Firemonkeys from July 2018

Help with my Firemonkeys issue
The issue in GetHuman-alfredop's own words
Purchase gold coins and money to upgrade my cars. ... Hi, my name is Alfredo Daniel Parra, my phone number is************, my email is *****@***.com .I had purchased over $*** worth of in app purchases for Real Racing * and I updated the app, when I go to play, all the purchases I had just made were gone and erased, I have proof of purchase and my ID info for my account to provide to you. I don’t want a refund, I would just like the items that I bought to be returned to the app please. I really enjoy that game and have spend probably over $*** supporting your app. As a loyal customer, I’d much appreciate I get my items back immediately. I have the purchase history numbers and my account number for you to speed things up because I’d like it by today.**MSQNQVWTF* VIP delivery*MSQNQVTMNB Infinity Card*MSQNQV*JBJ Turbo Pack*MSQNQTYGF* Turbo pack and VIP Delivery*MSQNQTWTD Turbo pack*MSQNQTWMZZ Turbo pack**All items date of purchase July *nd, ******All items are missing.**Player ID: CCDI********** CCRR********
I spend a lot of money on this app.
I just want the items I purchased to be returned to the app.
I’ve had this app for about * months and I am a very loyal customer that spends a lot of money to support this app.
I went to Firemonkey and they told me to send them the purchase history information but they never got back to *me .
I have an issue with Firemonkeys too
How GetHuman-alfredop fixed the problem
I contacted the Firemonkey support and reported my issue, I expected it to be fixed within the same day but they fixed it under ** hours. I’m very satisfied.
Please help with my Firemonkeys issue
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Firemonkeys

Real Racing *
Customer service issue
Reported by GetHuman-alfredop
Jul 3rd, 2018 - a yr ago
I have an issue with Firemonkeys too
Fixed
GetHuman-alfredop shared how to fix
Seen by 17 customers so far
Similar issue to 19 others
0 customers following this
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Timeline
GetHuman-alfredop started working on this issue
Jul 3rd, 2018 11:35pm
GetHuman-alfredop indicated the issue is not fixed yet.
Jul 3rd, 2018 11:38pm
GetHuman-alfredop shared this issue with your circles on Google+
Jul 3rd, 2018 11:42pm
GetHuman-alfredop shared this issue with your circles on Google+
Jul 3rd, 2018 11:43pm
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Jul 3rd, 2018 11:43pm
GetHuman-alfredop shared this issue with others over email
Jul 3rd, 2018 11:55pm
GetHuman-alfredop shared this issue with others over email
Jul 4th, 2018 12:07am
GetHuman-alfredop shared this issue with your circles on Google+
Jul 4th, 2018 12:08am
GetHuman-alfredop indicated the issue is not fixed yet.
Jul 4th, 2018 12:44am
GetHuman-alfredop shared this issue with others over email
Jul 4th, 2018 12:47am
GetHuman-alfredop indicated the issue is not fixed yet.
Jul 4th, 2018 12:49am
GetHuman-alfredop indicated the issue is not fixed yet.
Jul 4th, 2018 12:49am
GetHuman-alfredop shared this issue with others over email
Jul 4th, 2018 12:50am
GetHuman-alfredop confirmed the issue is fixed. Hooray!
Jul 5th, 2018 3:47am
GetHuman-alfredop confirmed the issue is fixed. Hooray!
Jul 7th, 2018 9:57pm
GetHuman-alfredop confirmed the issue is fixed. Hooray!
Jul 8th, 2018 11:57am