I have been trying to get my banking app on my mobile device to work, and have spoken t...

GetHuman-jjboffa's customer service issue with Fifth Third Bank from January 2019

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The issue in GetHuman-jjboffa's own words
I have been trying to get my banking app on my mobile device to work, and have spoken to several of your reps. The Mobile app on my phone has been not working since about ********. My *st contact with one of your reps was on ********. The rep said he would work on fixing the issue and call me back. The issue was not resolved and I finally Received call on ********* from another rep who said that the issue could not be fixed by customer service and it had to be kicked up to the IT department! It is now *********, and the issue is still not fixed! I am able to log in from my laptop at home, but when I try going in through my mobile device, it asks me to set up new security questions, when it gets to putting in my mobile phone *, it won’t let me go any farther, hence making it so I can’t use my mobile device to do any on line banking!!! I’m still waiting for this to get resolved after ** days since my *st contact with your customer service department. Since I am not home to use my laptop that often, this is a big inconvenience. I work long hours and do not have the time to be calling during your normal business hours! I have been a good *** customer for many years, and have several accounts with your bank. The sense of urgency to resolve customer issues, has a lot to be desired. I would appreciate a call back, (as I’ve been promised) ASAP, and a resolution to this issue! *Joseph Boffa ****-***-****
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Fifth Third Bank

Customer service issue
Reported by GetHuman-jjboffa
Jan 16th, 2019 - 9 mons ago
I have an issue with Fifth Third Bank too
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Seen by 2 customers so far
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GetHuman-jjboffa started working on this issue
Jan 16th 2:12am