I have been trying to get my banking app on my mobile device to work, and have spoken t...

GetHuman-jjboffa's customer service issue with Fifth Third Bank from January 2019

752 similar
0 following
Help with my Fifth Third Bank issue
Next: our robot will wait on hold for GetHuman-jjboffa to get a Fifth Third Bank rep on the line!
Always use the GetHuman Phone tocall Fifth Third Bank. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-jjboffa's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jjboffa may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman-jjboffa's own words
I have been trying to get my banking app on my mobile device to work, and have spoken to several of your reps. The Mobile app on my phone has been not working since about ********. My *st contact with one of your reps was on ********. The rep said he would work on fixing the issue and call me back. The issue was not resolved and I finally Received call on ********* from another rep who said that the issue could not be fixed by customer service and it had to be kicked up to the IT department! It is now *********, and the issue is still not fixed! I am able to log in from my laptop at home, but when I try going in through my mobile device, it asks me to set up new security questions, when it gets to putting in my mobile phone *, it won’t let me go any farther, hence making it so I can’t use my mobile device to do any on line banking!!! I’m still waiting for this to get resolved after ** days since my *st contact with your customer service department. Since I am not home to use my laptop that often, this is a big inconvenience. I work long hours and do not have the time to be calling during your normal business hours! I have been a good *** customer for many years, and have several accounts with your bank. The sense of urgency to resolve customer issues, has a lot to be desired. I would appreciate a call back, (as I’ve been promised) ASAP, and a resolution to this issue! *Joseph Boffa ****-***-****
GetHuman-jjboffa did not yet indicate what Fifth Third Bank should do to make this right.
I have an issue with Fifth Third Bank too
How GetHuman-jjboffa fixed the problem
We are waiting for GetHuman-jjboffa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Fifth Third Bank's attention and get better help faster. Tap below to get started.
Having Fifth Third Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jjboffa fixes it.
This email address isn't valid

Fifth Third Bank

Customer service issue
Reported by GetHuman-jjboffa
Jan 16th, 2019 - 9 mons ago
I have an issue with Fifth Third Bank too
Not resolved
Seen by 2 customers so far
Similar issue to 752 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jjboffa started working on this issue
Jan 16th 2:12am