Payment today to Insurance Company.

GetHuman-wwool's customer service issue with Fifth Third Bank from November 2018

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The issue in GetHuman-wwool's own words

Get premium paid from Escrow ... Escrow insurance payment not paid from mortgage escrow. This needs to happen in * day or cancellation is pending. My escrow is paid in full and the invoice was faxed as directed by the insurance company weeks ago. What other info do you need to process this. I am on hold for over *.* hours at this time with * phones. Someone needs to contact me immediately or I go to the MA Attny. General Office. This is not fair. I did not finance with fifth third and now I am a victim of incompetence.

I have complied with requirements and you haven't

Pay in full today and contact my insurance provider.

I am on hold with * phones and the Insurance company tried for *.* hours today and yesterday.

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Fifth Third Bank

Mortgage escrow Insurance

Customer service issue

Reported by GetHuman-wwool

Nov 28th, 2018 - 9 mons ago

I have an issue with Fifth Third Bank too

Not resolved

Seen by 44 customers so far

Similar issue to 521 others

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Items needed

Account holder name

Billing address

Date of birth

Last 4 digits of Social Security number

Timeline

GetHuman-wwool started working on this issue

Nov 28th, 2018 3:25pm

GetHuman-wwool used the GetHuman Phone to get a rep from Fifth Third Bank on the line without waiting on hold

Nov 28th, 2018 3:37pm