Payment today to Insurance Company.

GetHuman-wwool's customer service issue with Fifth Third Bank from November 2018

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The issue in GetHuman-wwool's own words
Get premium paid from Escrow ... Escrow insurance payment not paid from mortgage escrow. This needs to happen in * day or cancellation is pending. My escrow is paid in full and the invoice was faxed as directed by the insurance company weeks ago. What other info do you need to process this. I am on hold for over *.* hours at this time with * phones. Someone needs to contact me immediately or I go to the MA Attny. General Office. This is not fair. I did not finance with fifth third and now I am a victim of incompetence.
I have complied with requirements and you haven't
Pay in full today and contact my insurance provider.
I am on hold with * phones and the Insurance company tried for *.* hours today and yesterday.
I have an issue with Fifth Third Bank too
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Fifth Third Bank

Mortgage escrow Insurance
Customer service issue
Reported by GetHuman-wwool
Nov 28th, 2018 - 9 mons ago
I have an issue with Fifth Third Bank too
Not resolved
Seen by 44 customers so far
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
GetHuman-wwool started working on this issue
Nov 28th, 2018 3:25pm